Dear Partners and Customers,

On September 30 and October 1, 2026, fraudulent SMS messages were sent following the unauthorized use of an account held by ID Mobile SA with one of its technical partners.

As a result, many people received standard and/or premium-rate SMS messages, some charged at CHF 1.00, that did not pass through our infrastructure and were sent without our consent.

No personal or sensitive data has been leaked, and your information remains secure.

Upon discovering the incident, we immediately took the necessary steps with our various partners and the authorities. A criminal complaint was filed with the Riviera Police in Vevey on Friday, October 2, 2026.

We sincerely apologize to everyone affected for the inconvenience caused.

We also ask affected users for their patience while the police, operators, and technical teams continue their investigations and carry out the necessary procedures.

For any further inquiries regarding this incident, please contact ID Mobile directly at 0848 1234 00 or via email at info@idmobile.ch.

Thank you for your understanding and trust.

CEO Stéphane BLUM